TM Embarks on Broadband Improvement Plan to Provide Malaysians With Greater Value Offerings

Under the Broadband Improvement Plan, TM’s Home customers will be enjoying higher broadband speeds at a better value. With the plan in place, it will enhance the nation’s average broadband speed and bring the price per Mbps down for the benefit of the Rakyat. This is in line with TM’s position as Malaysia’s Convergence Champion, with the most comprehensive suite of fixed and mobility broadband value offerings.

Present to announce the plan in a media briefing were Tan Sri Zamzamzairani Mohd Isa, Group Chief Executive Officer, TM, Datuk Bazlan Osman, Executive Director / Group Chief Financial Officer, TM and Imri Mokhtar, Executive Vice President, Consumer & SME, TM.

Speaking at the media briefing, Tan Sri Zamzamzairani said, “We welcome the recent announcement by our Prime Minister of Government’s aspiration to make high speed broadband access more affordable for the Rakyat. The budget addresses specific measures to strengthen and advance the digital economy with the aim of enhancing the country’s prosperity in a balanced, fair and inclusive manner. We applaud the Government’s acknowledgement on the importance of digital connectivity to revolutionise Malaysia’s economic activity. The added focus in increasing reach, quality and affordability creates a path towards the realisation of our long term digital transformation journey supported by convergence. We are pleased that the Government recognises that Broadband is one of the key components that contributes to the nation’s Digital economy growth. We are fully supportive of the initiatives to further upgrade nationwide broadband reach and adoption, especially for educational institutions; and the initiatives to support Enterprises, SMEs and start-ups as key economic drivers.”

The Broadband Improvement Plan will initially benefit TM’s home customers in the High Speed Broadband (HSBB) and Sub-urban Broadband (SUBB) project areas.

Under the initiative, the average broadband speeds for residential UniFi customers will be doubled at the same price. Eligible customers nationwide will begin enjoying the upgrades in stages, starting from January 2017 onwards. In addition, TM will also be introducing a new greater value broadband package offering for non-UniFi customers in 2017.

Imri added, “The announcement made during the tabling of Budget 2017 was timely, as TM has already embarked on the initiative to upgrade the broadband speeds of our existing customers in April this year when we launched our UniFi PRO PLAN™ offering 100Mbps alongside other value added offerings. Some of our loyal customers have been upgraded to the package with higher speed while maintaining the price that they are currently paying. This is in addition to the earlier higher value broadband packages when we introduced our UniFi ADVANCE PLAN™ offering 30Mbps and 50Mbps along with other value added offerings. With the Broadband Improvement Plan, we will accelerate the upgrading by extending it to more customers, according to their eligibility and depending on technical availability of the services at their areas. This is testament to our commitment to drive broadband adoption nationwide, providing unlimited experiences, unmatched choices and unbeatable value for everyone.”

To date, TM has more than 2.37 million broadband customers of which over 900,000 are UniFi customers. More than 60% of TM’s broadband customers are now on packages of 4Mbps and above, while approximately 68% of UniFi customers are on packages of 10Mbps and above. This is reflective of the current consumption and behavior patterns of TM’s customers today.

“Meanwhile, we will also continue to work together with the Ministry of Communications and Multimedia Malaysia as well as the Malaysian Communication and Multimedia Commission (MCMC) towards achieving the industry’s overall long term objectives. As Malaysia’s Convergence Champion, TM looks forward to be part of this exciting journey. We will continue to boost our efforts to offer relevant fixed and mobility broadband packages, together with value added services to cater for individual lifestyles of Malaysians and businesses of all scales and sizes, in line with our vision “To Make Life and Business Easier, for a Better Malaysia,” Tan Sri Zamzamzairani concluded.

DOWNLOAD TM’s Broadband Improvement Plan for 2017

About TM

Telekom Malaysia Berhad (TM), Malaysia’s Convergence Champion and No. 1 Converged Communications Services Provider, together with webe, its Centre of Excellence for Mobility, offers a comprehensive range of communication services and solutions in broadband, data, fixed-line and mobility. As a market leader, TM is driven by stakeholder value creation in a highly competitive environment. The Group places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

Leveraging on our extensive global connectivity, network infrastructure and collective expertise, TM is well positioned to propel Malaysia as a regional Internet hub and digital gateway for South-East Asia.

As a multiple award winning model corporate citizen committed to good governance and transparency, TM continues its pledge to ensure the integrity of our processes, people and reputation as well as the sustainability of our operations. Our Corporate Responsibility (CR) ethos reinforces responsible behavior in the four main domains of the marketplace, workplace, the community and the environment. With a focus on ICT, the Group further promotes 3 major platforms i.e. education, community/nation-building and environment, through our Reaching Out programmes.

TM looks forward to continue serving customers with its comprehensive suite of offerings, delivering a seamless digital experience and integrated business solutions to meet their lifestyle and business communication needs – towards making “Life and Business Made Easier for a Better Malaysia”.

For further information on TM, visit www.tm.com.my[/vc_column_text][/vc_column][/vc_row]