The case(s) for Cloud Integration

The IT environment is a heterogenous environment, with large established ones having had multiple software and hardware added to it, over many long years.  On top of this, are the different configurations that organisations leverage to deploy IT service to their users – on-premise, private cloud, public cloud, hybrid cloud and more.

This is one of the reasons integration is starting to become appealing for many organisations that want to reap the benefits of streamlining IT and transform into a truly digital business.

According to the Ovum Decision Matrix 2019/2020 report, “Digital business is driving a proliferation of applications, services, data stores, and APIs that need to be connected to deliver critical business processes.”

 For most businesses that want to move at the speed of digital, the go-to-solution currently is cloud-based integration and/or integration platform-as-a-service.

According to yet another research report, the 2019 Forrester Wave report about strategic iPaaS and Hybrid Integration Platforms, “Making data usable for analysis in 12 to 24 hours was just fine in 2010 – but for 2018’s real-time businesses, data needs to be available in less than 60 seconds.”

 Forrester gave the example of a retailer that wants to compete on time-to-deliver; “…they must consolidate stock in all warehouses and in all regions to manage real-time delivery to customers.”

Not only that, but data must also be available for processing by all relevant applications, as well as be visible to customers. All of this has to happen at the speed of digital, which is real-time.

From this, we can discern that data (along with other elements) play a critical role in connecting enterprises. And if we were to really zoom into the role of data, real-time data processing and real-time service delivery is an extremely key requirement for digital transformation to take place.

Both Ovum and Forrester also seem to be aligned in opinion that IT process is a leading focus for digital transformation in a number of organisations.

Below are a few case studies of how TIBCO customers use integration technologies to achieve their respective key business outcomes.

Telkomsel: A scalable architecture for Indonesia’s largest mobile telco operator

 Telkomsel’s existing architecture powered by TIBCO, has capacity and agility to take up to 30,000 transactions per second.

More importantly, the architecture which integrates a cloud-ready digital core, a channel orchestrator layer, a business services and backend layer, is poised and ready to meet the demands of an ever-growing digital savvy subscriber base.

Telkomsel’s vision is one where their relationship with customers become about interactive media, gaming and video. This transition from just talk, text and data, will come when Telkomsel creates a broader marketplace ecosystem. This is now possible with TIBCO’s Fulfillment Order Management, which holds tens of thousands of products in an in-memory cache.

In this way, customers can quickly search for offers which are tailored to their specific needs. Granularity led to more accessible offerings and this has resulted in up to three times market growth to a phenomenal 168 million customers.

Monte Hong, the CIO of TIBCO’s Trailblazer award winner said, “We have greater agility. We can change our digital properties and traditional channels on a daily basis.

“We’ve been successful in using technology to create a cloud-ready platform to transform to a digital business. We need to pivot to continue to be relevant by offering choices.”

 NASA: Instant data access, foundation for AI-based recommendation system 

 NASA is just one of many TIBCO customers to have experienced the benefit of cloud-based integration.

Before implementing TIBCO’s solution, the situation had seemed bleak, with enormous amounts of data generated in various formats and also duplicated without any version control.

This led to lack of trust of the data, and the various software applications used by different space centres made the issue more challenging – there was no way to communicate or share the data.

It was clear that the initial hurdle to tackle was integrating and unifying all data from multiple systems, to one single point of access.

One significant result from this, is it only takes keying in queries to have the data extracted in seconds, as opposed to a day or two.

Having drastically reduced the time to search data, there is improved reporting, accuracy and confidence. There is also 83-percent reduction in time to review projects.

With this as foundation, NASA can move on to other projects, like an AI-based recommender system.

Air France-KLM: Consolidation to streamline for agility and to meet SLAs 

The airline industry has changed a lot over the years, and along with it the way that airlines operate and the technologies that enabled these processes, evolved as well.

On top of this industry reality, Air France and KLM had merged 7 years ago, resulting in not only a lot of legacy systems but also multiple systems for reservations, commercial off-the-shelf systems, homemade systems and so on.

They knew integration was the answer, but the bigger question to answer was how can integration be done while maintaining service levels, low-cost and a seamless experience for passengers?

A solution was imperative for them to be able to deliver new functions like a new distribution channel, personalised services, and future-proofing.

They settled upon a TIBCO solution as foundation for building out their service-oriented architecture.

Technical architect Alex de Hes said that now Air France-KLM reuses many web services. This reduces cost of application development, and not having to test these reused services, reduces QA cycles.

More importantly, there is a robust and reliable layer for them to embark upon their next big project – big data integration. This is vital for them to be able to do more analytics.

The integration platform will also enable them to migrate more workloads to the cloud, develop more mobile services and easily incorporate more data from the Internet of Things.

Besides the above, there are at least another five emerging use cases for cloud integration, which can be found here.