[vc_row][vc_column width=”2/3″][vc_column_text]By Savio Tovar Dias, Systems Engineer Leader, Avaya EMEA 2016 is shaping up to be the year of the Chatbot. From Jarvis,...
Tag Archives: customer experience
By Benjamin Wong, Managing Director, Asia, Progress Organisations know they need to “go digital” to stay competitive, but even after they have defined what digital...
[vc_row][vc_column][vc_column_text] Successful applicants of Easy by RHB personal loan eligible to enter contest held in conjunction with the ‘Get More’ campaign (more…)
Using FICO® Blaze Advisor® decision rules management system to manage its risk management models and automate decisions, China Minsheng Bank has built a...
Etihad Airways, the national airline of the United Arab Emirates, and Cognizant (NASDAQ: CTSH), a leading provider of information technology, consulting, and business...
Tech Mahindra Limited, a leading provider of IT, Networks and Engineering solutions and BPO services, and Mahindra & Mahindra, part of the global...
No one can make a claim at Maxis, without the CTO Morten Bangsgaard, at least testing that claim, according to Maxis’ Head of...
Genesys (http://www.genesys.com/asia), the market leader in omnichannel customer experience (CX) and contact center solutions, announced at G-Force 2015 the opening of the Genesys...
Genesys (http://www.genesys.com/asia), the market leader in omnichannel customer experience (CX) and contact center solutions, together with Microsoft in a keynote address at G-Force...
NICE Systems (NASDAQ: NICE) today announced that Celcom Axiata Berhad, a premier mobile telecommunications provider in Malaysia, has realized a significant improvement in...
Genesys, a global provider of omni-channel customer experience and contact centre solutions, has enjoyed 54-percent growth over the last three years according to...
Today, product support is going through significant transformation, from ‘do it for me’ (assisted help), to ‘do it yourself’ (self-help), to ‘care in-built’...
