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Study Finds CMS from SAP Delivers 68 Percent ROI Over Three Years

SAP said that a study of organizations using enterprise content management (ECM) solutions from SAP showed that a model enterprise could expect to see a 68 percent return on investment (ROI) over three years, according to an independent study by Forrester Consulting.

Using Forrester Total Economic Impact (TEI) framework and methodology, the study also found that over three years, the composite organization described in the study, based on interviews with customers using ECM solutions from SAP, reaped more than $4 million of process efficiency and cost avoidance benefits, received a net present value of $1.8 million and saw payback at 15.4 months.

The study, The Total Economic Impact of SAP Content Management Solutions, a September 2017 commissioned study conducted by Forrester Consulting on behalf of SAP, is based on interviews with SAP customers using the SAP Extended ECM application by OpenText, SAP Document Presentment application by OpenText and SAP Invoice Management application by OpenText.

  • According to the study, key quantifiable benefits identified by the SAP customers interviewed for the study included:
  • Remote access to archived documents. A model organization can accrue $1.29 million over three years by giving access to data and technical diagrams to customer-facing field staff via mobile devices.
  • Automation of product documentation. Forrester calculated $504,000 in time saved by merging product, customer and compliance data to auto-generate documents from formerly siloed content residing in SAP Extended ECM.
  • Automation of invoice management and related vendor and customer correspondence. Together, these are worth nearly $809,000, plus $336,000 in additional payment term discounts.
  • Printer network streamlining, compliance cost reduction, storage cost savings and decommissioning old tools. These benefits sum to a combined value of $1.5 million.

“SAP is committed to delivering tangible and significant value to our customers,” said Tom Roberts, global vice president, Software Solutions, SAP. “In my view, this study validates the benefits that content management solutions from SAP bring in terms of both process improvements and cost savings.”

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