Mitch Young_ServiceNow

ServiceNow Appoints Mitch Young to Lead Asia Pacific and Japan Business

ServiceNow (NYSE: NOW) announced the appointment of Mitch Young to the role of Vice President and General Manager for Asia Pacific and Japan (APJ).

Based in Singapore, Young will be responsible for leading ServiceNow’s business across APJ.  Young takes over for Jimmy Fitzgerald, who spent the last five years establishing ServiceNow as a cloud leader across Asia. Fitzgerald has been promoted to VP of Global Services and relocated to Europe.

In his new role, Young will continue to build ServiceNow’s customer base, product leadership and partner ecosystem across the region. With over two decades of industry experience under his belt, Young has held various leadership roles over the course of his career, with extensive experience in sales management, problem solving, transformational leadership and talent development.

Prior to joining ServiceNow, Young served as the General Manager for ASEAN for IBM.

“The addition of Mitch to the ServiceNow APJ team demonstrates our commitment to continuing growing what is our fastest-expanding region. Mitch’s extensive experience in delivering cloud solutions that meet the specific needs of customers locally, makes him the perfect fit for the role,” said John Donahoe, president and CEO, ServiceNow.  “Many thanks to Jimmy Fitzgerald who laid a strong foundation for ServiceNow in Asia Pacific.  We are well positioned to continue driving customer success throughout the region.”

Over the past seven years, ServiceNow has grown from having no market presence in Asia Pacific, to having a customer base that spans every major market across the region, including 15 per cent of Global 2000 companies in Asia.

“There is a great opportunity in Asia Pacific and Japan for organisations to drive their digital agenda by applying ServiceNow automation and intelligence to change the way they work,” said Mitch Young, vice president and general manager, APJ.

“ServiceNow is helping our customers simplify and streamline the way work gets done, achieving real business value with the broader application of ServiceNow to challenges in HR service delivery, customer service, IT  and security operations. In the next couple of years, intuitive, automated technology will be as mainstream in the enterprise, as it is in our personal lives and ServiceNow will be the driving force behind this.”

About ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations and HR service delivery, creating a better experience for your employees and customers while transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets done. For more information, visit:


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