Service and data availability: 82-percent of organisations at risk of downtime

Veeam Software’s most recent annual Availability Report has discovered that 82-percent of enterprises admit to suffering an availability gap, which puts them at risk of downtime.

Head of Systems Engineering, Asia and Japan, Raymond Goh pointed out, “Being a thought leader in the availability space, we want to make sure customers are aware when it comes to digital transformation with focus on availability. I encourage everyone to download this report to look at meaningful insights and learn from what other customers are facing.”

The global survey spans 1,000 respondents across 24 countries organisations larger than 1,000 seats. Out of the 24 countries, five are in Asia.

Raymond Goh

Besides getting feedback about these organisations’ Availability Gap, the survey this year also added a new measurable – the Protection Gap – which is related to the frequency with which organisations back up their data. In the survey, 3 out of 4 organisations admit they are not able to protect as frequently or as regularly as they need to.

“This could be due to the data explosion, it has become a challenge to protect data as a result,” Goh said.

Digital transformation

Today’s industry landscape is touting digital transformation as the next big thing, and there is a trend of organisations moving towards hybrid cloud environments to take on this new era of faster and more responsive digital service delivery.

No doubt, service availability is becoming more crucial during these times of high consumerisation and fickle consumers – with so much access to information these days, consumers are spoilt for choice and are able to switch brands and service providers much more easily than before.

Already, Veeam’s survey finds that a single downtime event for a business with over 1,000 employees, costs an average of approximately RM96.19 million. The always-on enterprise is a have-to-have and Goh stated that Veeam’s solutions are driving availability of the hybrid cloud to ultimately drive the always-on business.

“Addressing the protection gap requires more than just increasing storage. Veeam wants to build an Availability Platform that protects workloads that is residing in different cloud spaces, namely private cloud, managed cloud environments, public cloud and software-as-a-Service cloud.”

The Veeam Availability Platform consists of the Veeam Availability Suite, Veeam agents, Veeam backup for Microsoft Office 365, Veeam Availability Console and the Veeam Availability Orchestrator (VAO) which is slated for release in the second half of 2017.

Goh had shared that a top enterprise-level requirement by their customers is disaster recovery orchestration. “The VAO is to ensure there is the fastest and shortest time to do disaster recovery.”