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Remote work: Are you Ready?

Dell Technologies (Dell) has released a report that reveals the readiness of Malaysia employees to work remotely. The Remote Work Readiness (RWR) Index, discloses that 84-percent are prepared for long-term remote work but face ongoing productivity challenges.

Dell as an organisation, actually boasts having a connected workplace since 2009, according to KT Ong, Country Manager of Dell Technologies in Malaysia. He even said that Michael Dell envisioned 50-percent of employees could work from anywhere by 2020.

“The whole management team and HR and IT departments, have orchestrated a blueprint to enable this ‘work anywhere at anytime,’” KT said, adding that 90-percent are now successfully and productively working from home.

“All of us can work from home with no disruption to business processes,” he said. Before this, only about 30-percent of the workforce had been working remotely.

Dell’s Experience

And from experience, the organisation has learned that business success is more than just providing the right tool. There are processes and remote work policies to take into consideration, and Dell has actively managed and scaled their infrastructure to ensure business continuity.

Internally, the workforice is collaborating online to serve their customers via online channels.

The organisation is also tapping on their experience to help customers with implementing their own digital and remote workforce.

“We have engaged some internal leaders to share their own experiences with customers, and we have received many enquiries as a result,” KT said, observing that some customers are able to do it, while others have no idea how to do it, or how to prioritise their the processes.

According to KT, as part of the company’s effort to help customers, Dell has commissioned this remote work readiness index, from Kantar.

This index captures data from seven markets in Asia Pacific and Japan region.

Key findings

Remote work is not new to employees in Malaysia, and many surveyed cited a stable remote network as the most important factor for remote working. Instability of remote networks, including Internet bandwidth limitations, is the top technology obstacle across all age groups and organisational sizes.  This technology challenge is also felt by 31-percent of respondents across APJ.

The study assesses employers’ efforts to provide resources like these, and identifies opportunities for organisations considering a hybrid workplace or adopting remote work practices.