OM to Launch 5-Year Strategic Roadmap for GBS Industry

Korn Ferry Malaysia managing director and senior client partner Anthony Raja Devadoss has been elected as the new chairperson of OM (formerly known as Outsourcing Malaysia), a chapter under the National Tech Association of Malaysia (PIKOM). OM, which was established by PIKOM together with the Malaysia Digital Economy Corporation (MDEC) with the objective to promote and develop Malaysia’s global business services (GBS) industry and to better position the country as a as a global hub for high-value services.

IDC estimates that the Malaysian GBS industry achieved US$4.95 billion by end of 2020 and is estimated to grow at a 5-year CAGR of 6.2% to achieve US$6.7 billion by 2025. The estimates include 3rd party IT Business Process Services and Business Process Services, as well as Offshore service providers and captive end-user operations.

“Cheah established a strong foundation for Malaysia’s GBS industry, and the new committee and I are humbled to be entrusted with the mission of taking it to the next level,” said Anthony Raja Devadoss

Anthony will be supported by deputy chairperson (outsourcing) Dato’ Munirah Looi, deputy chairperson (shared services) M. Pattabhiraman, treasurer Raymond Devadass with eight committee members.

The OM committee’s goals for the current term include greater emphasis on inclusivity with a stretch target of increasing the number of members and industries they represent, while also nurturing greater collaboration with academia and HRD Corp under a ‘single window platform’ to ensure the Malaysian workforce continue to upskill and reskill towards greater employability for all Malaysians.

“Malaysian human capital needs to be on a constant learning curve – which means digital, analytical, automation upskilling and reskilling – so that they can better ‘future-proof’ their careers while contributing towards the growth of our country’s digital economy. This is further reinforced with our recent Digital Global Business Services Talent Market Report and the launch of the Digital GBS Skills Framework,” said Anthony.

“The movement has inevitably enhanced resilience in corporate performance, deliver greater business value and emphasised the need for local businesses to be more customer-centric. Under Anthony’s watch, I am very confident that OM would assume a more influential role in expanding our objectives for greater industry representation,” said Cheah

Spearheaded by OM with strong support from MDEC, these partnerships would involve, among others, Invest Penang, Iskandar Investment Berhad (IIB), Invest KL, Invest Selangor, Cyberview, the Sarawak Digital Economy Corporation (SDEC) and the Contact Association of Malaysia (CCAM).

(This content is surmised from a press release)