More Malaysians using apps: Is your business app-ready?

In the emerging application economy, a business’ fortunes are tied to the quality, innovation and availability of its applications. Mobile apps stemming from the pervasive adoption of mobile devices have become an important conduit for global organisations and even small and medium-sized businesses in interacting with their internal and external customers.

CA Technologies’ VP of Enterprise Management in APJ, Richard Gerdis said, “To survive and thrive in an application economy, businesses need to develop and deploy software with increasing precision and speed, while ensuring business services are optimised and remain continuously available to business users and end customers.”

Richard Gerdis

Richard Gerdis

In Malaysia and also other countries in Southeast Asia, this mobility megatrend is placing increasing pressure on IT organisations to push out higher quality applications at a faster pace than ever before. Within the banking and finance and telecommunications sectors, for example, a delay in delivering applications, or sacrificing on quality for speed, can make a significant difference between high customer churn and increased Average Revenue per User (ARPU).


For too many IT teams today, disjointed and complex tools deliver limited, piecemeal visibility. As a result, IT teams can only operate reactively, spending countless hours on conference calls and in triage meetings trying to figure out what went wrong and how to fix it, while the user’s experience suffers. Further, the manual effort and complexity of managing multiple, complex tools means application development and maintenance efforts are delayed.

IT organisations need effective, comprehensive monitoring capabilities, so they can proactively manage performance and, when issues arise, address them fast.

With better agile IT operations, businesses will be able to remove silos, improve collaboration between all stakeholders, and unify the goals of the development and operations teams. Agile Operations are active in new product development, which will help developers understand the operational needs of the organisation and its clients/ customers when designing new products and software.

With closer collaboration between Operations and Development teams, Agile Operations will allow sharing in release sign-offs, helping cut through complicated processes and ensure faster deployment. This closer collaboration and co-location of Operations and Development teams will also reduces complexities and duplication of resources.

Business and IT benefits

Businesses will also learn how to cut out wasteful expenses and showcase to senior decision makers how much IT contributes to the optimisation of operations. Businesses will also be able to keep up with the demanding pace of the business while assuring high quality app development outcomes.

Agile Operations can help deliver fast troubleshooting and triage of all applications within any infrastructure and big data environment at scale, while ensuring quality user experiences. It can help businesses accelerate deployment times up to 15%, speeding problem resolution times by 43% and reduce overall monitoring time spent by 60% .

This means that IT resources are better optimized across the board, all while ensuring minimal disruption to the end user.


This means businesses need to worry less about back end systems and multiplatform integration that would traditionally require more training and greater use of resources.

Gerdis observed, “This will be particularly impactful in Malaysia, where there is an increasing adoption of smartphones, applications and mobile connectivity.”

Malaysia’s annual sales volume for smartphones reached 8.5 million units in 2014; sustaining its positive growth for the tenth consecutive year since it was first launched in 2004. Furthermore, at the end of 2014, nearly 20 million Malaysians are connected to the Internet, performing various tasks like e-commerce and shopping via app through their smartphones.


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