Global Facilities Management leverages SAP and NEC to disrupt industry

Global Facilities Management Sdn Bhd have chosen to implement SAP/4HANA Enterprise Management solution for their organisation, ultimately reducing total cost of ownership whilst enabling agile planning and more responsive business processes.

NEC Corporation of Malaysia (NEC) is the SAP partner that is selected to provide the end-to-end business proposal complete with NEC services and a financing package.

SAP Malaysia MD Terrence Yong said, “More than ever, SMEs can leapfrog technologies and challenge the big boys. They are the large companies in 3 to 5 years time, by being lean, mean efficient and quick-to-market now, they can disrupt the industry.

NEC will be implementing the solution for GFM, addressing functions beyond just financials, and comprising of mostly inventory management and production planning. The solution is meant to be a fully integrated system for governance and compliance, with easy to integrate modules to support finance, sales and marketing, procurement, project systems, inventory and human resource management.


GFM is in the business of integrated facilities management, assuming management responsibility through business outsourcing, of non-critical but essential asset management. Executive Director, Zainal Amir explained, “We are the single point of contact relating to facilities services and we undertake all services from ventilation, to electricity, water and even operational maintenance like serving tea and coffee.”

GFM has developed a broad range of customers, with over 15 million square feet of facilities space from over 25 customers, under their care.

Disparate systems had been a challenge for finance to do timely analysis, for marketing to price accurately and for human resources to efficiently allocate resources. Critical also is real-time operations monitoring to ensure service level agreements were met.

Zainal said, “Business processes drive the services we perform, and embedded systems in siloes were prone to error and loss of valuable data because of their manual nature.

“Above all, we need real-time data to make timely decisions.”

The implementation which is estimated to cost close to RM2 billion, is expected to be completed in six months and with a database footprint that would be reduced up to 70 times.

This amount is inclusive of NEC services that would be engaged to also manage the system.


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