Enabling smart solutions via SIP communications

He shared this when presenting his keynote at the Avaya Technology Forum in Bangkok last month.

Basically, Avaya’s approach towards a smart city or smart digital world, is via the three building blocks of government, enterprise and consumers.

Turgeon described that enterprises, “evolve technologies and add the smarts to solutions and services” while consumers “consume these solutions and services via apps downloaded on smart devices.”

The government sector also has to be called out in terms of responsibilities when it comes to policy-making, driving these policies and infrastructure building for the whole nation, or a state or a district or even a community.

Avaya’s ASEAN Managing Director Richard Spence admitted that when they first started to offer solutions in this space, they had emphasised the government sector. “But just governments doing it, is not enough to realise a smart city.”

Avaya‘s take on things

Turgeon views that automated and secure business process workflows is what would drive governments, enterprises and consumers to be smart.

Avaya touts being able to enable this with two important ingredients – SDN Fx and the Engagement Development Platform (EDP), that is now known as Avaya Breeze.

Turgeon said, “EDP is a middleware that easily integrates one application with another application by leveraging Avaya’s communications platform.”

Avaya Breeze is part of the Avaya Aura framework. Avaya Aura came around in 2009 as a suite of communications products aimed at helping businesses achieve unified communications (UC). An important piece was the acquired Ubiquity’s SIP communications capabilities. With Ubiquity, previously separate services could finally talk through one SIP or session-initiated protocol gateway.

“Now software developers can go to SAP for open APIs and leverage communications services from Aura without worrying about SIP. Over a year ago, SAP would have had to develop CTI (computer-telephony integration) interfaces,” Turgeon explained.

Breeze aims to expand the capabilities of an open, mobile engagement platform with a technology platform that simplifies app development with built-in capabilities for enhanced mobile, customer-facing and hybrid/cloud requirements.

Business benefit

One way to look at EDP or Avaya Breeze is that it brings flexible communications capabilities into governments and enterprises, with increased context awareness because of easier access to previously siloed business apps databases.

More devices and clients would be supported by Avaya’s Aura platform, as would mobile app/Web voice and video, disparate business apps would be more integrated, and true omni-channel engagement would become closer to reality.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]