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Disruptive tech in 2020 according to NTT Ltd CTO

The consolidation of 28 companies including NTT Communications, Dimension Data and NTT Security, led to the formation of NTT Ltd, a global tech services provider worth USD11 billion and spanning over 70 countries.

It’s Chief Technology Officer, Ettienne Reinecke, jots down his thoughts for Enterprise IT News, about disruptive tech over the next 12 months.

EITN: What are the technologies that you think will shape the industry over the next 12 months?


  • The business technology landscape throughout 2020 will be shaped by six key areas, which include Disruptive Technologies, Cybersecurity, Workplace, Infrastructure, Business, and Technology Services.
  • We believe mainstream adoption of disruptive technologies in 2020 will finally see data, automation and internet of things (IoT) technologies come together to create connected cities and societies.
  • In 2020, technology hype words of the past decade will produce real results. These technologies will come together to create completely connected environments that are capable of running themselves autonomously to build more intelligent cities, workplaces and businesses whilst keeping it all secured.
  • Data, AI and security-by-design will be at the heart of this movement, empowering devices to talk to one another and act on that information with minimal human intervention.
  • Smart cities and IoT will be widely accepted and start to normalize as they improve productivity, growth and innovation across entire regions.

EITN: What are customers looking for from  technology services providers like NTT? When it comes to building infrastructure to be ready for a disrupted future, can you share examples of these infrastructures and how they can help organisations/societies/businesses manage the disrupted future?


  • There are huge opportunities to use any and every tool out there to support innovation initiatives in every field, and truly transform our future world for the better. Successfully leveraging these opportunities requires intelligence.
  • It also requires resources and skills that organizations may not necessarily have today. In addition to evolving technologies and new technologies, future disruption will, by necessity, see a greater and deeper level of partnership between technology organizations and their clients.
  • Helping people, clients and communities do great things with technology is what we do at NTT. We’re invested in tomorrow’s intelligent world and we’re here to help our clients do the same.2020 is a step towards Future Disrupted. Looking across all the trends and topics we’ve covered, three key themes emerge: The potential and pervasiveness of data, changes at the edge, and the adoption of hybrid compute.
  • At NTT Ltd., we provide solutions from Intelligent Business to Intelligent Cybersecurity that will help our clients develop and execute their innovation agenda, using new and emerging technologies to disrupt existing models and achieve their business outcomes.

EITN: Is the future going to be disrupted by these technologies, or has the main impact from these technologies already taken place?


  • Multiple catalysts of innovation have been moving at warp speeds, creating the perfect wave for disruption. There’s enormous potential for just about anyone to do just about anything.
  • This is not the first time in history that innovation and technology have fundamentally changed the way we live and work. But it is the first time we’ve been exposed to change at this scale and speed.
  • The exponential ramp-up of technologies, speed of transformation and democratization of industry change have created a perfect wave for the age of digital disruption.
  • Five years ago, we had three to five technology levers to create solutions. Today, we have technologies that are already booming – such as social and mobile – as well as emerging technologies such as artificial intelligence (AI) and Internet of Things (IoT). This really opens the door to create any scenario you can imagine.
  • Take the financial sector for instance. Never before have they had to embrace change at the rate in which they have done so today, moving systems and transforming to support a cashless society where people can pay anywhere at anytime on mobile.

EITN: What are the top 3 industries that NTT has presence in? What are the top 3 technology themes that you find is prevalent among them? 


· In terms of verticals, we will continue to see the greatest change from the financial technology sector and the support of increased online transactions for both retail, hospitality and more.

· Aside from the above we are also expecting an increase in smart connectivity solutions which could include anything from smart cities to smarter consumer lifestyles.

· The increase in local government incentives towards digital business growth would also mean an increase in digital business start-ups that require a greater volume of cloud solution support.

· Following the announcement of Budget 2020, it’s no doubt that Malaysia is anticipating a full year of technological revolution ahead. With 21.6 billion invested into 5G development, the country is looking to sway into full motion of digital transformation.

· With stronger connectivity and more training platforms across, we are looking at a rapid increase of online businesses, day-to-day transactions, and massive amount of data exchange in the cyberspace.

· On the business front, with an allocation of 550 million to develop the manufacturing sector for automation facilities in line with IR 4.0, operations becomes digitalised and valuable data are now made online.