21North Europ Assistance Sets Foot in Malaysia

Automotive technology solutions provider 21North has partnered with Europ Assistance Malaysia, a unit of worldwide assistance leader Europ Assistance Group, to launch the 21North Europ Assistance platform to empower vehicle owners, automotive dealers and workshops with a digitally powered pick up and drop facility.

The surging demand in India, Singapore and Indonesia since the onset of the pandemic is testament to the increased demand for vehicle needs. Leading original equipment manufacturers (OEMs) in these Southeast Asian countries have partnered with 21North Europ Assistance to provide contactless, safe and digital pick-up & drop facility in a cost efficient manner.

The launch makes Malaysia the third South East Asian market to have access to 21North  Europ Assistance’s services. Using 21North Europ Assistance, vehicle owners can get their vehicles serviced via the “Pick Up & Drop” digital solution, with booking easily initiated by scanning the QR Code on their vehicles.

Once the booking is confirmed, the nearest ambassador is assigned. He will reach the owner’s location while adhering to all safety protocols including social distancing, sanitization, usage of masks and gloves. Vehicle owners can easily track and monitor the status of the ongoing task digitally. They can also choose to pay online for a seamless contactless experience.

“While partnering with global automotive leaders during a critical phase, we witnessed the distinguished impact on our clients’ customer retention, cost reduction, bay utilization and business volume. The ease of reaching your vehicle owners and potential customers, wherever they may be, through 21North Europ Assistance is the key to scaling smartly and responsibly,” said Nitin Mehra, Chief Executive Officer for South East Asia at 21North.

The 21North Europ Assistance platform leverages location-based technology, real-time data, artificial intelligence and end-to-end connected communication, to deliver a fast, safe and innovative vehicle assistance service to clients and vehicle owners.

(This content is surmised from a press release)