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Overcoming the blame game

In the USD1.9billion network management and diagnostics market, Fluke Networks (Fluke) is placed in the leadership portion of Gartner’s Magic Quadrant, according to Fluke’s Senior Director for Business Development, Amit Rao.

What the company offers, is end-to-end network performance, measurement and monitoring no matter who provided the pipe or network infrastructure. Amit explained, “Vendors like Cisco and Juniper are the plumbing with their routers, switches and access devices. They are all connected for data to flow through them.

But Amit also pointed out that there are many ‘elements’ along the way such as the app server, client device, network infrastructure and more.

Amit Rao

Amit Rao

“When a device breaks down and impacts end user response time, it could be because of any one of these elements.

“So, knowing who exactly is responsible helps by way of going straight to the right person who can fix it. It also helps avoid finger-pointing and the blame game,” he said.

This is the role that a network measurement and monitoring company like Fluke Networks plays, and they do this in a way that is as vendor-agnostic as possible.

Every network engineer’s invaluable tool

As part of their Borderless Enterprise initiative, Fluke had launched the software-as-a-service based TruView Live, which extends its on-premise network activity and performance monitoring to cloud applications as well.

To date, Fluke’s solutions work in conjunction with three types of active test sensors called Pulse.  TruView Pulse is a small plug-and-play, active test micro-appliance that connects directly to the network on any Ethernet port.

Virtual Pulse is free to download on Windows and Linux operating systems, and is useful for IT administrators in remote locations. Last but not least, is Global Pulse which is hosted in the cloud in several locations worldwide.

This is with the belief that multiple point solution tools that monitor and try to resolve application and network performance, lack the holistic view required to measure end user experience.  This lack of a holistic view, especially during this era of pervasive cloud usage, means it takes days to weeks to identify root causes of an issue.

Analyst firm Forrester recently reported that 31-percent of corporate network performance issues, take more than a month to resolve. The Ponemon Institute research, reported that the average network outage costs USD7,900 per minute.




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