Keith Budge, Senior Vice President and General Manager, Asia Pacific and Japan, Genesys, receives the award from Charles Lim, Industry Principal, Digital Transformation, Frost & Sullivan

Genesys awarded customer contact platform vendor of the year by Frost and Sullivan

Genesys, a provider of omnichannel customer experience and contact center solutions, announced it has been awarded the Customer Contact Platform Vendor of the Year at the Frost and Sullivan Asia Pacific ICT Awards 2017.

Genesys received the award for its integrated customer experience platform, go-to-market approach, expansion of its partner network and successful acquisition of Interactive Intelligence Inc, as well as innovation, revenue growth and market share gain.

“This award validates our commitment to innovation globally and our strength in the Asia Pacific region,” said Keith Budge, senior vice president and general manager, Asia Pacific and Japan, Genesys. “Our seamless solutions remove channel silos and artificial communication barriers, making Genesys the only platform that can consistently provide complete journey management.Through our employees and network of partners, we will continue to bring to market the best in omnichannel customer experience and contact center solutions”

“Be it on premise or the cloud, Genesys meets the customer experience solution needs of organisations of all sizes,” Krishna Baidya, head of customer contact research, Digital Transformation. “The growth of Genesys in marketshare to 14.5 percent demonstrates the strength in its offerings, innovation and partner networks, making it a worthy recipient of the Customer Contact Platform Vendor of the Year. We congratulate Genesys for receiving the award.”

The Frost & Sullivan ICT Awards recognizes companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. The following measurement parameters are used by a panel of judges in conducting the detailed study, based on actual market performance indicators.

• Revenue growth

• Market share in specific category and growth in market share

• Demonstrated leadership in new product introduction and innovation

• Breadth of products and solutions

• Major customer acquisitions

• Business/market strategy

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