BTPN Drives Digital Banking Transformation with Software AG webMethods Integration
Software AG (Frankfurt TecDAX: SOW), a leading enterprise software company, announced that it is helping PT Bank Tabungan Pensiunan Nasional Tbk (BTPN), one of Indonesia’s largest banks, accelerate its digital transformation to leverage on the mobile revolution and cater to the country’s broad base of customers across diverse socioeconomic populations.
The Asian Development Bank found that 78% of the Indonesian population — around 199 million people — are considered unbanked, making Indonesia one of the largest unbanked countries in Asia. To address this issue, 84% of Indonesia banks are likely to invest in technology transformation over the next 18 months, and most banks directing their technology investment towards mobile banking, with almost half saying this was the number one priority, according to a survey by PwC.
Given the growing demand for its bank services, BTPN had to revamp its IT infrastructure to support key processes, real-time intra-bank transactions and its internet and mobile banking functionality. Software AG webMethods, which integrates systems and applications across multiple deployment environments, has helped BTPN bridge back-end processes, departments and customers, setting the momentum for BTPN’s transition to becoming a transactional bank in the mobile era. The integration platform currently powers two of BTPN’s mobile banking services: BTPN Wow!, a mobile banking platform that can run on legacy cell phones through Unstructured Supplementary Service Data (USSD), and Jenius, a mobile banking application that supports banking activities such as saving and transacting money. These mobile services have helped drive financial inclusion in Indonesia, with more than 85,000 BTPN account openings in just three months.
“Working with Software AG has brought us closer towards becoming the best digital bank in Indonesia. With Software AG’s webMethods integration platform, we are able to connect systems and applications across the bank and better serve the country’s broad base of customers across diverse socioeconomic populations,” said Joko Kurniawan, IT Integration Service Solution Head at PT Bank Tabungan Pensiunan Nasional Tbk.
Since leveraging the latest version of webMethods Microservices Container and DevOps for hosting and continuous integration, BTPN has realised reduced error rates, lower branch operation costs, improved regulatory compliance and an enhanced capacity to support new services such as bill-pay via internet banking.
“We are proud to be part of BTPN’s digital banking transformation journey as they continue expand their services to cater to the on-demand, mobile market,” said Anneliese Schulz, Vice President at Software AG Asia. “Indonesia is a key market for Software AG in Asia, and we remain committed towards spurring digital transformation in the banking sector and helping foster financial inclusion across the nation through our innovative, industry-leading product portfolio.”
Software AG remains committed to empowering banking industry players such as BTPN as they streamline processes and expand their service scope in the digital banking era.
About Software AG
Software AG (Frankfurt TecDAX: SOW) helps companies with their digital transformation. With Software AG’s Digital Business Platform, companies can better interact with their customers and bring them on new ‘digital’ journeys, promote unique value propositions, and create new business opportunities. In the Internet of Things (IoT) market, Software AG enables enterprises to integrate, connect and manage IoT components as well as analyze data and predict future events based on Artificial Intelligence (AI). The Digital Business Platform is built on decades of uncompromising software development, IT experience and technological leadership. Software AG has more than 4,500 employees, is active in 70 countries and had revenues of €872 million in 2016. To learn more, visit www.softwareag.com.
BTPN is a foreign exchange commercial bank focused on serving and empowering the lower-income segment, which is comprised of pensioners, micro, small and medium enterprises (MSMEs), as well as productive poor communities (mass market). This business focus is supported by BTPN’s four business units, namely BTPN Sinaya – a funding business unit, BTPN Purna Bakti – a business unit which focuses on serving pensioners, BTPN Mitra Usaha Rakyat – a business unit which focuses on serving micro enterprises, BTPN Mitra Bisnis – a business unit which focuses on serving small and medium enterprises, BTPN Wow! – a branchless banking (Laku Pandai) product which focuses on the unbanked segment, as well as Jenius – a digital banking platform for the consuming class segment. In addition, BTPN also has a subsidiary, BTPN Syariah, which focuses on serving customers from productive poor communities. Through the Daya program, a measured and sustainable mass market empowerment program, BTPN provides training and information on a regular basis to enhance the capacities of its customers, thereby offering them a chance to grow as well as opportunities to improve their lives.